Heritage Credit Union Limited is a US-based, non-profit financial institution founded in 1934. Today, it serves more than 28,000 members in Illinois and Wisconsin, with $450 million in assets and more than 120 employees. It takes care of its customers' credit cards, banking, auto loans, mortgages, and savings accounts.
Heritage Credit Union's IT infrastructure comprises of 30 servers and two data centers. Prior to using OpManager as its network performance monitoring solution, the IT staff at Heritage spent hours troubleshooting whenever there was a network issue. The blind spots in its network made it difficult to analyze what was wrong, which resulted in prolonged network downtime.
After deploying OpManager, Heritage saw great improvement in the overall performance of its network devices and servers. OpManager also helped significantly decrease downtime and simplify troubleshooting.
Heritage uses OpManager for its network devices, servers, virtual machines (VMs), storage devices, files, and folders on a daily basis for improved network performance. As a comprehensive network monitoring solution, OpManager helps Heritage to:
OpManager also helps the network admins at Heritage configure threshold alerts and get notified when the resources and services running on the servers and network devices reach a particular value. "Setting parameters in OpManager, then getting notifications when servers fail, is useful for us," said Patrick McDowell, part of the IT staff at Heritage.
Heritage estimates it now saves about $6,500 annually since implementing OpManager: $1,000 in downtime expenses, $3,500 by eliminating or delaying additional hardware purchases, and $2,000 on the cost of maintenance.
Apart from this, McDowell praises the customization offered by OpManager in creating metrics and its user-friendly UI, and celebrates OpManager for making network monitoring easy, effective, and transparent.
ManageEngine OpManager is a network management platform that helps enterprises, service providers, and SMEs manage their data centers and IT infrastructure efficiently and cost-effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to set up a 24/7 monitoring system within hours of installation. Do-it-yourself add-ons extend the scope of management to include network change and configuration management, IP address management, as well as monitoring of networks, applications, databases, and virtualization. For more information about OpManager, visit manageengine.com/opmanager.