CIT LAO is an esteemed aviation development organization in Laos that specializes in air traffic management and the development of civil aviation. The government of Laos partners with CIT LAO to equip aviation and meteorology offices across the country.
CIT LAO's IT infrastructure comprises of 32 servers with a distributed architecture. Every server has to be constantly monitored since each of them is deemed critical. Adding to that, air traffic management comes with certain risks like delays in expected times of arrival or expected times of departure, and ample efforts have been made to reduce them.
CIT LAO had been facing issues with troubleshooting, and the mean time to repair was always alarmingly high. The company was also seeing an increase in network devices, which in turn impacted daily operations with no tools for support in place. This is when the organisation had to consider other solutions for efficient monitoring and management of their network.
After putting much thought into it and weighing the pros and cons, ManageEngine OpManager was chosen to proactively monitor the IT infrastructure of CIT LAO. Thonglin Lisockxay at CIT LAO said that the company chose OpManager due to its affordability, prominent functionalities, and multi-vendor support.
CIT LAO uses OpManager for real-time network monitoring, setting multi-level thresholds, and instantaneous alerting. Lisockxay noted the user-specific dashboards, user-friendly UI, and agentless installation are the most fascinating features of OpManager, but CIT LAO also deploys it for these crucial components:
Router monitors help CIT LAO monitor and manage router performance, spot faulty routers, and initiate updates, while switch monitors help obtain the status of the availability, health, and performance of the switches.
The company uses WAN latency monitors to proactively monitor WAN latency, bandwidth utilization, round-trip time, and more. These monitors identify and quickly resolve performance issues.
Server monitors render real-time insights to manage the performance of CIT LAO's servers efficiently.
These monitors give CIT LAO complete visualization of its entire virtual infrastructure. A quick glance at the status of the VMs is all the company needs to figure out the issues.
With service monitors, the detailed graphs and reports regarding the availability of the services help CIT LAO determine the need for fault management. The custom monitors OpManager offers are also a bonus.
OpManager's process monitors help CIT LAO proactively monitor the availability and performance of critical processes.
The company monitors and manages all the critical parameters of its storage devices with extensive, predefined storage monitors.
These monitors allow CIT LAO to proactively monitor critical security logs and syslogs, perform rigorous SNMP trapping, and alert stakeholders when faults occur.
Since OpManager was installed in CIT LAO's network infrastructure, its systems have been vigorously monitored. This means CIT LAO is always up to date on critical parameters such as CPU, memory and disk usage, availability, packet loss, errors and discards, buffer stats, and bandwidth utilization.
CIT LAO has set up performance monitors, process monitors, service monitors, and script monitors as well as implemented IP monitoring and SNMP monitoring in the OpManager UI.
Overall, Lisockxay commended OpManager for its uninterrupted, real-time monitoring support with workflow automation, custom monitors, and user-specific dashboards.
ManageEngine OpManager is a network management platform that helps enterprises, service providers, and SMEs manage their data centres and IT infrastructure efficiently and cost-effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to set up a 24/7 monitoring system within hours of installation. Do-it-yourself add-ons extend the scope of management to include network change and configuration management t, IP address management, as well as monitoring of networks, applications, databases, and virtualization. For more information about OpManager, visit www.manageengine.com/opmanager.