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Secure Gateway server failure

Follow the below steps to troubleshoot Secure Gateway server connection errors:

  • Click Test Now and check whether the connection is successful.
  • If you are unable to reconnect to the proxy server, check whether the proxy server service is running:
    • Go to Start > Run and type services.msc.
    • Right-click ManageEngine DataSecurity Plus -Proxy Server and click Properties.
    • Change the Startup type to Automatic.
    • Click Start.
  • If you are unable to find the ManageEngine DataSecurity Plus - Proxy Server service, reinstall the proxy server:
    • Select Start > Settings > Apps > Apps & features.
    • Find the DataSecurity Plus Proxy Server application from the list and click it.
    • Select Uninstall.
    • After it is uninstalled, download and install the DataSecutiy Plus proxy server application.
    • After installation, open the application.
    • Enter DataSecurity Plus' central server name and port number.
    • Provide the required details for local or AD authentication.
    • Wait until the server certificates are installed.
    • Click Finish to close the window.

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