How To's

This section comprises documents that contain step-by-step instructions to complete specific tasks. Send us an e-mail message, with the required log files, if you have any unanswered questions. Our support team will contact you shortly and answer your questions.

Scope of Management (SoM)

1. How to add computers to be managed using Desktop Central in LAN? or How to define the Scope of Management (SoM)?
2. How to add details of remote offices?
3. How to install agents in remote office computers?
4. How to install Desktop Central agents?
5. How to uninstall Desktop Central agents?
6. How to change domain credentials after setting up the SoM?
7. How to remove a computer from the SoM?
8. How to manage roaming users' desktops using Desktop Central?
9. How to change the ports of a distribution server in a remote office setting?
10. How to control the bandwidth of distribution servers in a remote office?

Configurations

1. How to change the local administrator password in a computer?
2. How to configure proxy settings in Internet Explorer for all users?
3. How do I deploy custom screen savers at regular intervals to all the client computers in my network?
4. How to create custom messages to display on all the client systems in my network?
5. How do I deploy custom wallpapers to all the client computers in my network and prevent users from changing them?
6. How to create shortcuts for Web applications on the desktops of all the client systems in my network?
7. How to enable the Remote Administration feature using Desktop Central?
8. How to disable the Automatic Updates feature using Desktop Central?
9. How do I move a user or group from one local group to another?
10. How do I set an IP printer as the default printer for all the users of a client computer in my network?
11. How do I restrict Active Desktop settings for specific users in my network?
12. How do I disable IPv6 for client computers that have the operating systems Windows 7 and Windows Vista installed in them?
13. How do I deploy an exception for a port for the desktop-sharing system called Virtual Network Computing (VNC)?
14. How to create a baseline for configurations?

Patch Management

1. How does the Automated Patch Deployment feature work in Desktop Central?
2. How to schedule patch scanning?
3. How to view details of latest patches and missing patches in the computers?
4. How to detect the vulnerable systems in the network?
5. How to install a security update manually?
6. How to download patches manually and give inputs to install patch configurations?
7. How to set a baseline of required patches?
8. How to create packages for hotfixes that are not made public?
9. How do I deploy approved patches?

Software Deployment

1. How to create an MSI Package?
2. How to add an EXE Package?
3. What are the various deployment options available to install a software?
4. What type of applications can be installed using Desktop Central and how?
5. How to uninstall a software application that has been installed to a specific user?
6. How to execute the pre-installation and post-installation script while installing legacy applications ?
7. How to execute the pre-installation and post-installation script while installing MSI packages?
8. How to uninstall the legacy applications ?
9. How to uninstall the Windows Installer Application ?
10. How to use ISS files while deploying software?
11. How to specify the Windows installer properties to the deployed MSI package ?
12. How to specify the command line parameters while deploying the legacy applications ?
13. How to uninstall IE7 from client systems?
14. How to install Microsoft Office XP service packs?
15. How to use MST files while deploying MSI-based applications to client systems?
16. How to use the HTTP Path option to deploy software that has multiple installable files in different directory structures?
17. How to deploy Microsoft Office Professional Plus 2010 using Desktop Central?
18. How to install software that does not support silent installation?
19. How to install iTunes using Desktop Central?
20. How to install QuickTime using Desktop Central?
21. How to install Lotus Notes Clients using Desktop Central?
22. How to uninstall Microsoft Windows components from the client systems in my network?
23. How do I deploy multiple packages in a specific order?
24. How to install Microsoft Windows components using Desktop Central?
25. How do I install CutePDF 2.8 using Desktop Central?
26. How do I use Desktop Central to check the volume of a drive before I install applications in it?
27. How do I use Desktop Central to check if a software application is installed in a client computer?
28. How do I use Desktop Central to enter information during the installation of a user-specific software application?
29. How do I install the Microsoft Access Snapshot Viewer silently?
30. How do I install Libre Office 3.3 using Desktop Central?
31. How to Install msu packages using software deployment?
32. How to deploy Microsoft Project professional 2010 using Desktop Central?
33. How to deploy Microsoft Visio 2010 using Desktop Central?
34. How to deploy Crystall XI reports using Desktop Central?
35. How to install First Class using Desktop Central?
36. How to return error codes on script files?
37. How to set a baseline for Software Applications?
38. How to install BlackBerry software using Desktop Central?
39. How to deploy adobe acrobat X using Desktop Central?
40. How to deploy adobe acrobat XI using Desktop Central?
41. How to deploy Microsoft office 2013 using Desktop Central?

Inventory Management

1. How to setup inventory scanning?
2. How to manage software licenses?
3. How to detect prohibited software applications that are used in the network?
4. How to manage different versions of a software application using one license?
5. How to add additional information about computers using the Inventory Management feature in Desktop Central?

Remote Control

1. How to enable ActiveX Controls in Internet Explorer for the ActiveX Viewer?
2. How to share and control a remote desktop?
3. How to configure Desktop Central to prompt a user before sharing their desktop?
4. How to switch between multiple monitors during a remote session?
5. How do I change the port numbers required to connect and to transfer files to a remote computer?
6. How do I transfer files to a remote computer?
7. How do I audit remote connections made using Desktop Central?
8. How do I exclude a computer from receiving a user-confirmation message before connecting remotely to it?

Mobile Device Management

1. How to create an app lock profile for iOS 6 apple configurator supervised devices?
2. How to create Global HTTP Proxy for iOS 6 apple configurator supervised devices?
3. How to configure IBM traveler for iOS devices?

Windows Tools

1. How to schedule disk defragmentation in user computers?

Reports

1. How to enable user logon reports?
2. How to install Internet Explorer 8 in client computers that do not have the application installed in them?

General

1. How to enable secure login (HTTPS) ?
2. How to use third-party SSL certificates for secured communication?
3. How to change the Web server port used by Desktop Central?
4. How to make Desktop Central server use a specific IP Address, if the computer has multiple NICs?
5. How to move the Desktop Central server installation from one machine to another without losing any data?
6. How to configure the Desktop Central server and the MySQL database to run in different computers?
7. How to set administrator credentials to run the Desktop Central server on computers that have Windows 7, Windows Vista, Windows 2008 or Windows R2 installed in them?
8. How to configure Desktop Central to use third-party mail servers to send email notifications?
9. How do I remove files that I do not require from Desktop Central?
10. How to configure Desktop Central to make it use MS SQL Server as the database?
11. How to image a computer with Desktop Central agent on it?
12. How to manage of a group of roaming users who belong to a remote office who rarely report to distribution server?
13. How to install Desktop Central in Demilitarized Zone (DMZ)?
14. How to create a baseline for security policies?
15. How to change the ports for chat?
16. How to move the Distribution Server from one computer to another?
17. How to reset Desktop Central password?

Logs

1. How to send log files to the Desktop Central support team?