Schedule demo
 
 

Faster Deployment. Quicker Returns.

Get started the right way with assistance from
our onboarding experts.

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What you get?

 

Dedicated Onboarding Expert

One-on-one sessions with a dedicated onboarding expert

 

Customized Deployment

Quick and customized deployments as per your requirement

 

Return on Investment (ROI)

Capitalize on a faster deployment to gain value sooner  

How does it work?

1 Understanding your requirements

The initiation phase of the onboarding process where you will be contacted by one of our qualified onboarding experts. This session will be focused on understanding your network monitoring requirements, identifying your priorities and assessing your IT management goals.

2 Preparing a deployment plan

Our experts will develop a detailed scope of implementation based on our understanding of your network's monitoring requirements. This plan will prioritize your requirements and achieve faster deployment to provide an accelerated return on your investment.

3 Deployment and customization

Our personalized deployment plan is executed step-by-step with installation assistance. Once the installation process is completed, the product is cutomized to ensure that it is working as per your expectation.

4 Optimization

The product is tweaked with expert assistance to let you extract the most value out of our monitoring solution. This includes a review and feedback session with introduction to our online resources.

What are the plans?

Features
Regular Support
Premium Support
Editions Supported
All paid editions
All paid editions
Availability
All customers
All customers
Perpetual Model

Subscription Model:
Free

Perpetual Model:
20% of the product fee

Subscription Model:
20% of the subscription fee

Perpetual Model:
35% of the product fee

Acknowledgement of support request
8 hrs
3 hrs
Email Support
24x7
24x7
Phone Support
24x5
Live Chat Support
9x5
24x5
Online Access
Support via remote connection
Service Pack
Minor Release
Global Escalation Team
Customer Portal
Training (Online - 8 hours)
Dedicated Technical Account Manager
On-boarding Support
Quarterly Report
[Feature usage + Feature recommendation]
Periodic Health Check
Upgrade Readiness Check
Optimization Services

Let's get you started.

Fill out this form and one of our onboarding experts will contact you.

You'll be in great company

Loved by customers all over the world

"Standout Tool With Extensive Monitoring Capabilities"

It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.

Reviewer Role: Research and Development

carlos-rivero
"I like Applications Manager because it helps us to detect issues present in our servers and SQL databases."
Carlos Rivero

Tech Support Manager, Lexmark

Trusted by over 6000+ businesses globally