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(DEM)Digital Experience Monitoring Tools

Digital experience monitoring involves the process of tracking and analyzing the digital end user journey of your applications, websites, and other digital services from start to end. It means monitoring the performance of your web application from an end user's perspective, offering deep insights into digital user experience, application performance, and customer satisfaction. This can greatly help IT teams analyze, detect, and resolve potential issues before they affect end users and can aid in planning optimization strategies for an enhanced and flawless digital experience.

Applications Manager: The digital experience monitoring solution you need

Digital experience monitoring tools like Applications Manager provide comprehensive visibility into the end user experience of your applications with the following capabilities:

Synthetic Transaction Monitoring

Applications Manager's synthetic monitoring capabilities help you test the performance of critical user paths of your website or web application and catch any performance hiccups in the early stages of development itself. By mimicking user actions and simulating critical transactions, you can obtain valuable insights into the performance of your application from an end user's point of view.

Our synthetic checks are run from real web browsers (like Firefox, Chrome and Edge) and from different geographical locations (such as enterprise branch offices or actual customer locations). This will help you address regional performance variations and optimize content delivery.

Digital Experience Monitoring (DEM) - ManageEngine Applications Manager
Digital experience monitoring - ManageEngine Applications Manager

Real User Monitoring (RUM)

Gain visibility into the front-end performance of your web applications with Applications Manager's Real user monitoring (RUM).

  • Closely examine the front-end, back-end, and network response times of your applications and take necessary measures to resolve performance bottlenecks instantly.
  • Dive deep into web transactions, user sessions, AJAX calls, and Javascript errors to fine-tune your application's performance.
  • Analyze performance across geographies, browsers, devices, and ISPs.
  • Track response time based on first party, third party, and CDN networks.
Digital Experience Monitoring Solutions - ManageEngine Applications Manager
Digital experience monitoring tools - ManageEngine Applications Manager
Digital experience monitoring tools - ManageEngine Applications Manager

Website monitoring

With Applications Manager's website monitoring, you can ensure your website's performance remains optimal and provides a smooth digital experience for your users. It tracks individual URLs involved in website interactions to monitor performance and availability, which can aid you in the early detection and resolution of potential issues. You can obtain detailed breakdowns of HTTP requests, including DNS time, connection time, First Byte Time (FBT), and Last Byte Time, allowing you to monitor response times effectively. By simulating commonly accessed URL sequences and analyzing them, you can identify and address any performance bottlenecks that may arise well in advance.

Digital Experience Monitoring Tools - ManageEngine Applications Manager

Application performance monitoring

Gain in-depth visibility into your application's performance at the code level by leveraging Applications Manager's application performance monitoring capabilities. Optimize app performance by measuring transaction performance, database operations, errors, exceptions, etc. Debug issues quickly in dev, QA and production environments with the help of code-level diagnostics, application service maps, distributed transaction tracing, and more. We currently support applications written in Java, .NET, .NET Core, Node.js, Python, PHP, and Ruby platforms.

When you combine APM with DEM, you can get end-to-end visibility into your web application performance and user satisfaction levels from both frontend and backend perspectives, thus ensuring a smooth digital experience.

Digital Experience Monitoring Strategy - ManageEngine Applications Manager
Digital experience monitoring strategy - ManageEngine Applications Manager

API Monitoring

Easily monitor API performance after it has been deployed into production with Applications Manager's API monitoring. Assess endpoint availability and monitor response times, HTTP status codes and other metrics. This helps IT teams perform historical analysis and surface long-term performance trends.

Digital Experience Monitoring Software - ManageEngine Applications Manager

AI-powered alerting and reporting

Applications Manager's AI-based alerting capabilities can simplify the process of detecting and resolving incidents by pinpointing potential performance issues in your application and sending instant notifications for minor deviations in performance. You can use ML-based forecast reporting to predict your application's performance in the future, ranging from months to years. By utilizing AI-based alerting and reporting, you can simplify the process of performance monitoring and troubleshooting, and help you to ensure that your application is always delivering the best possible experience for your end users.

Digital Experience Monitoring Platform - ManageEngine Applications Manager

Overview of digital experience monitoring


What is digital experience monitoring?

Digital experience monitoring (DEM) is the process of monitoring both the front end and back end of web applications and other digital services in order to ensure seamless delivery and maximum performance. DEM monitoring provides insight into the usability of business applications that can be analyzed to improve the user's experience.

Why is digital experience monitoring important?

It's uneconomical to serve web applications to customers without ensuring optimal performance and suitable conduct. When an application becomes disorderly, it causes enterprises to lose their market since it leaves the customers dissatisfied. Therefore, it's imperative to employ a digital monitoring solution that suits your enterprise needs so that you can ensure ceaseless availability and faster response times of your web apps. A digital experience monitor like Applications Manager has an array of features that can track web resources to help understand the performance and user experience of critical business applications.

How does digital experience monitoring work?

When an admin employs a digital experience monitoring software, digital experience monitoring solutions collect and track KPIs associated with the web applications, monitoring every interaction people have with a company's digital channels in order to understand application behavior to make improvements as needed.

What is the benefit of DEM?

With the help of digital experience monitoring platform, you can obtain a bird's eye view into the digital end user journey of your applications, websites, and other services end-to-end. You can obtain in-depth insights into how your website/web application is performing and can help you in identifying and resolving performance bottlenecks right on time before it affects end users. With the help of a robust DEM solution, you can guarantee exceptional website/web application performance and assist in creating optimization strategies for an improved and seamless digital experience.

Common questions asked on digital experience monitoring

What are the challenges in DEM monitoring?


Regardless of how good and robust your digital experience monitoring tool is, there are several challenges that can hinder the end user experience for your end users while monitoring digital experience:

  • Complexity of digital ecosystems: Today's digital landscape is a sprawling web of interconnected systems, applications, and platforms. Monitoring how users interact with all of these moving parts can be a challenge, especially if you do not have a clear understanding of how everything fits together.
  • Lack of data accuracy: Large amounts of data collected from various sources in different geographies might sometimes lack data accuracy, validity, and reliability due to issues in data collection and processing and can make it difficult to analyze and obtain clear insights on application performance.
  • Diverse user conditions: Accessing your application from different regions, browsers, devices, platforms, and network conditions may be susceptible to a diverse number of issues for individual users and can affect the performance and usability of your digital services overall.
  • Network performance impact: Applications that are delivered through various network components such as servers, routers, and firewalls can sometimes introduce network latency, traffic congestion, or errors, which can cause unwanted sudden service disruptions for some users.
  • Backend issues: Applications with an interactive and smooth frontend UX can initiate multiple transactions and methods calls in the backend while using the application which can hinder the overall performance for your end users if unattended.

How to monitor digital experience with Applications Manager?


With the help of Applications Manager's DEM (digital experience monitoring) and agents, you can monitor your end-user's experience with your applications. Using our DEM tool, you can monitor the KPIs associated with websites along with all the other technologies they're dependent on to achieve peak performance and availability. By leveraging the capability of a digital monitoring software to measure end-user experience across various geographies, you can ensure seamless user experience.

How to create a proactive digital experience monitoring strategy?


You can set up an effective digital experience monitoring strategy that focuses on constantly improving end user satisfaction for your digital services as well as detecting and resolving issues instantly by following the steps given below:

  • Identify the needs and the metrics to be tracked.
  • Select the best digital experience monitoring software that meets your requirements.
  • Examine your end user journeys.
  • Use real user monitoring to capture real-time performance data.
  • Simulate critical user paths and detect issues using synthetic monitoring.
  • Find out the health and availability of your website.
  • Identify issues that affect front-end performance and take necessary steps to resolve them.
  • Implement application monitoring tools to monitor backend performance of your applications and take necessary steps to resolve them.
  • Collect end user feedback from your customers.
  • Analyze and prepare effective methods to improve digital end user experience based on the above findings.
  • Regularly review the performance and update the strategy accordingly.

Simplify digital experience monitoring with Applications Manager.

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"Standout Tool With Extensive Monitoring Capabilities"

It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.

Reviewer Role: Research and Development

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Tech Support Manager, Lexmark

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