With the increasing complexity of IT systems, enterprises are implementing problem and incident management processes to keep their business operations running uninterrupted. An unplanned interruption to an IT service results in deterioration in the quality of service.
ManageEngine ServiceDesk Plus is a web-based Help Desk and Asset Management software that provides you with proactive problem and incident management. ServiceDesk Plus minimizes the adverse impact of problems like application outages on the business. You get time-efficient problem detection,logging & diagnosis mechanisms. Managing multiple incidents and workflow automations becomes easier.
Applications Manager has the ability to automatically log trouble tickets for specific alarms, to notify technician when a particular process exceeds the set threshold point. So, apart from the provision to e-mail, SMS, and other notifications, alarms can also be tracked by automatically logging trouble tickets to ServiceDesk Plus.
ServiceDesk Plus would be a great add-on when logging application outages and performance problems which you can assign to the concerned technician. Now you can eliminate a problem's root cause effectively and put an end to firefighting of repetitive incidents.