Desktop Central 100% CPU Usage

Problem

You have installed Desktop Central on a virtual machine and you find 100% CPU usage in the task manager.

Cause

This could happen if mysql-nt.exe causes 100% CPU usage.

Resolution

Go to task manager and identify if mysql-nt.exe. consumes 100% of the CPU utilization. Follow the steps mentioned to resolve this issue:

  1. Stop Desktop Central Server
  2. Open task manager and verify if mysql-nt.exe process related to Desktop Central is not active. You can refer to the Image Path Name against the corresponding process to confirm that the process is related to Desktop Central.
  3. Clear the contents in the MYSQL temp folder (<installed directory>/mysql/data/temp)
  4. Restart Desktop Central Server.

You can see that mysql-nt.exe does not consume 100% CPU utilization.

Applies to: Cleaning MYSQL Temp, Antivirus Exclusion, Java.exe

Keywords: 100% CPU, Virtual Machine, High CPU Usage

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Desktop Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.