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What is SLA Management?

Service Level Management (SLM) can be defined as "keeping an eye on service level agreements and ensuring that all its service management processes, operational level agreements, and underpinning contracts, are appropriate for the agreed-upon service level targets. SLM monitors and reports on service levels, and holds regular customer reviews."

Monitor IT Server Level Agreements (SLAs) and Manage IT like a business.

ManageEngine® Applications Manager's SLA Management Software monitors the availability and performance of your mission critical business applications and ensures that you derive higher business value through better management of IT and IT processes. The out-of-the-box support for monitoring a heterogeneous infrastructure can empower you and your customers to focus on functionality that is core to your business and in the mean time also provide you with invaluable insight into IT to ensure end users of your mission critical applications are happy.

ManageEngine Applications Manager provides out-of-the-box support for monitoring various applications, databases, websites, web applications, mail servers, and other corporate IT Services.

 Service Level Agreement (SLA) Management - ManageEngine Applications Manager

To ensure high availability of mission critical business applications, businesses are embracing a structured approach with Information Technology Infrastructure Library (ITIL) processes. ManageEngine® Applications Manager's SLA Management Tool extends support for ITIL service delivery processes and best practices, helps meet service level agreements (SLAs) for business applications and provides out-of-the-box performance reports for use in capacity planning and effective IT resource utilization.

Business Benefits of SLA Management Process:

  • Holistic view of your business applications
  • SLA Management System gives you better visibility on whether you are meeting the needs of your customers
  • Support for industry best practices
  • Standards based approach to managing IT resources
  • Improved employee productivity
  • Agentless Monitoring ensures low maintenance cost
  • Lower TCO and High ROI

Check out our features section to learn more on how we help you take control of your business applications and the underlying infrastructure, or even better, download the software now !

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