Service Level Management (SLM) can be defined as "keeping an eye on service level agreements and ensuring that all its service management processes, operational level agreements, and underpinning contracts, are appropriate for the agreed-upon service level targets. SLM monitors and reports on service levels, and holds regular customer reviews."
ManageEngine® Applications Manager's SLA Management Software monitors the availability and performance of your mission critical business applications and ensures that you derive higher business value through better management of IT and IT processes. The out-of-the-box support for monitoring a heterogeneous infrastructure can empower you and your customers to focus on functionality that is core to your business and in the mean time also provide you with invaluable insight into IT to ensure end users of your mission critical applications are happy.
ManageEngine Applications Manager provides out-of-the-box support for monitoring various applications, databases, websites, web applications, mail servers, and other corporate IT Services.
To ensure high availability of mission critical business applications, businesses are embracing a structured approach with Information Technology Infrastructure Library (ITIL) processes. ManageEngine® Applications Manager's SLA Management Tool extends support for ITIL service delivery processes and best practices, helps meet service level agreements (SLAs) for business applications and provides out-of-the-box performance reports for use in capacity planning and effective IT resource utilization.