Release 14.7 - README ( Release Date: July 2020 )

Accessing the Applications Manager Web Client

If you have chosen to launch Applications Manager at the end of the installation, Applications Manager will start in a few minutes and the login screen will automatically open up on your default browser.

If the login screen does not open, you can launch the web client by following these steps:

  • Click on Start and navigate to the file path below:
  • Start → All Programs → ManageEngine Applications Manager 14 → startWebConsole.bat and launch the user interface.
  • To login to the web client, you can enter the Username and Password as admin.

Still having trouble getting started? Refer to Troubleshooting tips.

Accessing the APM Plugin

If you have installed APM plugin, please note the following:

  • To access your APM plugin, open OPM web client and click on Apps tab.
  • APM plugin starts/stops along with the OpManager service, and there is no separate means to control startup/shutdown of the plugin and starting/stopping OpManager service will start/stop APM plugin as well.
  • The user profiles from OpManager are also mapped to the APM plugin, and the equivalent roles in the plugin are as follows:

> OpManager Administrator > APM plugin Administrator

> OpManager Operator > APM plugin Read-Only User

There are no equivalent user profiles in OpManager for the "Operator" and "Manager" roles in APM.

Product Features

  • Agent-based monitoring with byte-code instrumentation and code-level diagnostics in Java, .NET, Ruby, Node.js, and PHP applications.
  • Monitor end user experience of business-critical applications and services from multiple locations such as branch offices with browser-based synthetic transaction monitoring.
  • Monitor and troubleshoot performance of 130+ application and infrastructure elements - including on-premise technologies (servers, application servers, databases, web servers/services, mail servers, custom applications, VMs) and cloud services (public, private and hybrid cloud).
  • Vendor agnostic. Supports applications from popular commercial vendors like Microsoft, IBM, VMware, SAP, Oracle, Citrix, Amazon, Google, etc. as well as open source technologies from Apache, Red Hat, etc.
  • Support for legacy applications (eg: IBM AS/400) and modern applications (eg: Kubernetes) from the same console.
  • Automated application discovery and dependency mapping.
  • Easy-to-use web client to administer and access monitoring data. Different roles available for the user - Admin, User, Operator and Manager.
  • SLA management console to create and maintain Service Level Agreements (SLAs).
  • Enhanced 7/30 reports - Hour of Day, Day of Week, Statistical and Heat charts available for detailed analysis.
  • Detection of problems (Alarms, static and adaptive thresholds).
  • Alarm actions (E-mail, SMS, SNMP Trap, Ticket action, Execute program like batch file or shell scripts, MBean Operation, Java Heapdump, Threaddump GC Action, VMware VM restart Action, Amazon EC2 Instance restart Action, container restart action, SQL job action, web hook/REST API action, Slack Action and Windows service restart action).
  • Root Cause Analysis (RCA) - drill-down to the bottlenecked component.
  • Anomaly Detection - Proactive problem detection by comparing to a baseline value.
  • Integration with ManageEngine ServiceDesk Plus and ServiceNow to track alarms as trouble tickets. Integrates with the CMDB of ServiceDesk Plus.
  • Integration with ManageEngine's OpManager, Analytics Plus, AlarmsOne products as well as with Site24x7.com.
  • ChatOps support - Integration with Slack.
  • Integration of World Map business view.
  • 500+ pre-built reports including capacity planning reports, trend analysis, forecasting reports, etc.
  • Customizable, interactive dashboards.
  • REST APIs for integration of Applications Manager with internal portals and other monitoring tools.
  • Native iOS and Android apps provide comprehensive application monitoring on the go.
  • Multilingual support: Supports German, French, European Spanish, Simplified Chinese, Traditional Chinese, Korean, Hungarian, Japanese and Vietnamese languages.

Supported Technologies

To find the list of supported technologies, please click here.

Product Documentation

The Applications Manager Help documentation can be accessed from our website.

Technical Support

Free Support is provided during your product evaluation period via email, phone, live chat, online web meetings and onsite meetings (if required). Response to queries will be given within 24 hours. The Product Support is backed by well-established processes and web-based ticket tracking systems.

You can send in your queries to appmanager-support@manageengine.com.

Another quick way to send feedback is by using the 'Talk Back' feature in the Web Client or access the Support tab in the web client and send in your queries/bug reports.